Information We Collect
At Intellect Acumen, we collect information to provide better network management education and support services. We're transparent about what we gather and why.
Personal Information
Name, email address, phone number, and educational background when you inquire about our programs or register for courses.
Technical Information
IP address, browser type, device information, and how you navigate our website to improve user experience.
Learning Progress
Course completion rates, quiz scores, and participation levels to track your educational journey and provide personalized support.
Communication Records
Email correspondence, support tickets, and feedback you provide to help us improve our services and assist you better.
How We Use Your Information
We use your information for specific purposes related to providing quality education and support. Here's exactly what we do with the data we collect:
- Course delivery: Managing your enrollment, tracking progress, and providing personalized learning experiences
- Communication: Sending course updates, important announcements, and responding to your questions
- Support services: Providing technical assistance and educational guidance when you need help
- Program improvement: Analyzing learning patterns to enhance our curriculum and teaching methods
- Administrative purposes: Processing payments, maintaining records, and complying with educational regulations in Taiwan
We never use your personal information for unrelated marketing purposes or sell it to third parties. Our focus remains on supporting your network management education goals.
Information Sharing and Disclosure
We carefully limit when and how we share your information. Most of the time, your data stays with us. However, there are specific situations where sharing becomes necessary:
Service providers: We work with trusted third-party services for payment processing, email delivery, and learning management systems. These providers can only access the information necessary to perform their specific functions and must protect your data according to our standards.
Legal requirements: If required by Taiwan law or legal proceedings, we may need to disclose information. We'll notify you when possible unless legally prohibited from doing so.
Business transfers: In the unlikely event of a merger or acquisition, your information would be transferred to the new entity, but your privacy rights would remain protected under the same standards.
We never sell, rent, or trade your personal information to marketers or advertisers. Your trust is too important to us.
Data Security and Protection
Protecting your information is a priority we take seriously. We've implemented multiple layers of security to keep your data safe:
- Encryption: All sensitive data is encrypted both during transmission and while stored on our servers
- Access controls: Only authorized staff members can access personal information, and only when necessary for their job functions
- Regular updates: We keep all systems updated with the latest security patches and improvements
- Monitoring: Our systems are continuously monitored for suspicious activity or potential security threats
- Backup procedures: Regular backups ensure your information is protected against data loss
Data retention: We keep your personal information only as long as necessary to provide our services or as required by Taiwan regulations. Course records are typically maintained for seven years after completion for certification purposes. You can request earlier deletion in most cases.
While we use industry-standard security measures, no system is completely foolproof. If we ever experience a security incident that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and our commitment to transparency, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we have about you, including how we obtained it and how we use it.
Correct Information
Update or correct any inaccurate personal information in your profile or our records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal and educational record-keeping requirements.
Limit Processing
Restrict how we use your information or opt out of non-essential communications and data processing activities.
Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Withdraw Consent
Withdraw your consent for data processing activities where consent was the legal basis for processing.
How to exercise your rights: Contact us at support@intellect-acumen.com with your request. We'll respond within 30 days and verify your identity to protect your information. Some requests may take longer if they're complex, but we'll keep you updated on progress.
Important note: Some information may need to be retained for educational certification purposes or legal compliance, even if you request deletion. We'll explain any limitations when you make a request.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your experience and help us understand how our site is being used.
- Essential cookies: Required for basic website functionality like login sessions and security features
- Analytics cookies: Help us understand which pages are popular and how users navigate our site
- Preference cookies: Remember your settings and preferences for future visits
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We don't use tracking cookies for advertising purposes.
International Data Transfers
While we're based in Taiwan and primarily serve the local market, some of our service providers may process data outside Taiwan. When this happens:
- We ensure adequate protection measures are in place
- We use standard contractual clauses to protect your rights
- We limit data transfers to what's necessary for service delivery
- We regularly review our international service providers for compliance
Most of your personal information stays within Taiwan's borders, and we're committed to keeping it that way whenever possible.
Policy Updates
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
Minor updates that don't affect your rights may be posted directly to this page with an updated "last modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Contact
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Don't hesitate to reach out — we believe transparency is key to building trust.
Get in Touch About Privacy
Our privacy team is available to answer questions and help with data requests
Response timeframe: We typically respond to privacy inquiries within 5-7 business days. Complex requests may take up to 30 days, but we'll keep you informed of our progress.
If you're not satisfied with our response to a privacy concern, you have the right to file a complaint with Taiwan's National Development Council or other relevant regulatory authorities.